What condition are the vintage items in?
All our vintage and pre-loved items are carefully inspected and selected for their quality. We ensure they are in excellent or near-perfect condition, with any minor flaws clearly noted in the product description.

Are the items true to size?
Vintage sizing can vary from modern sizing. We provide detailed measurements for each item to help you find the perfect fit.

Are the items in your store one-of-a-kind?
Yes, many of our items are one-of-a-kind vintage pieces or unique pre-loved items. Due to the nature of our curated selection, we often have only one of each item in stock. This means that once an item is sold, it may not be available again. If you see something you love, we recommend purchasing it quickly!

How can I ensure that a vintage item will fit me?
We provide detailed measurements for each vintage item, allowing you to compare them to your own measurements or to a similar item you already own. If you need further assistance or have any questions about sizing, feel free to reach out to our customer support team.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), PayPal, and Shopify Payments.

How do I use a discount code?
You can enter your discount code at checkout. The discount will be applied to your order total.

What shipping options are available?
We offer standard and expedited shipping options. Shipping times and costs will be calculated at checkout based on your location.

Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and times will vary.

What should I do if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery time, please contact our customer support team with your order number. We will assist you in locating your package and resolving the issue.

What is your return policy?
We accept returns within 14 days of purchase. Items must be in their original condition with tags attached. Please see our returns page for more details.

How do I return an item?
To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with return instructions.

How can I provide feedback about my shopping experience?
We value your feedback and are always looking to improve. You can provide feedback by contacting our customer support team via email or through the feedback form on our website.

Do you have any physical store?
Currently, we operate exclusively online and do not have a permanent physical store. However, we provide detailed descriptions and high-quality images of all our products to help you make informed purchasing decisions. If you have any questions about an item, please reach out to our customer support team.

Do you host any showrooms or events where I can see the items in person?
We occasionally host pop-up showrooms and events, giving you the opportunity to see and purchase our curated vintage and pre-loved items in person. Stay updated by subscribing to our newsletter and following us on social media for announcements about upcoming events.

How do you ensure the sustainability of your products?
We source our products from reputable suppliers who share our commitment to sustainability. By offering vintage and pre-loved items, we promote a circular economy and reduce waste.

What are the environmental benefits of buying vintage and pre-loved items?
Buying vintage and pre-loved items reduces the demand for new production, which in turn reduces the use of natural resources and lowers carbon emissions.

Do you use eco-friendly packaging?
Yes, we are committed to sustainability and use eco-friendly, recyclable packaging materials whenever possible to minimize our environmental impact.